A.S. Watson Group has long been committed to nurturing talent, thus improving the leadership capability and skills of its staff. All of the Group’s talent development programmes centre on our customers’ needs. To facilitate our long-term development, we officially launched Hong Kong’s first “Retail Academy” in 2018. The Academy manages the Group’s talent development programmes, all of which focus on application and practice and emphasise the necessity of applying theory to customer services, sales and operations. This approach not only helps our employees master the professional skills needed in their positions, but also broadens their horizons and improves their problem-solving skills. The A.S. Watson Group Retail Academy will continue to provide our employees with a platform for continuing education, offering them recognised professional qualifications while supporting their career development.
Our programmes focus on application and practice, and emphasise the necessity of applying theory to key functions.
Vision & Mission
To become Hong Kong’s top retail academy for skills, knowledge and best practices.
We aim to offer retail workers a continuing education platform, with a view to nurturing retail talents, equipping them with skills and knowledge, encouraging their competitiveness and further developing their passion.
Dr. Keith Chau
Programme Director, Institute for Entrepreneurship, The Hong Kong Polytechnic University
“The Institute for Entrepreneurship is delighted to see A.S. Watson Group’s progress in developing and offering Qualifications Framework programmes. Through the launch of the A.S. Watson Group Retail Academy, we hope to promote the professionalism of retail workers to both the retail industry and the general public.”
General Manager, Qualifications Framework Secretariat
The General Manager of Qualifications Framework Secretariat expressed that: “The A.S. Watson Group is the first retailer in Hong Kong to develop internal training programmes under the Qualifications Framework (QF). Since 2013, the Group has had 15 programmes that passed review by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications and are recognised as QF level 2-5 programmes. We are happy that a Hong Kong retail giant has set up the city’s first retail academy under the QF, which has proved its commitment to talent development and staff training in preparation for future development and challenges in the retail industry.”
A.S. Watson Group Managing Director
Mr Dominic Lai expressed at his speech at the Qualification Framework Presentation Ceremony that: “We strive to become Hong Kong’s top retail academy for skills, knowledge and best practices, and are committed to offering retail industry members a continuing education platform. By providing professional retail programmes that combine theory and practice, we nurture retail talents, equip them with knowledge and skills, encourage their competitiveness and provide them with a comprehensive retail career planning system.”